Cancellation Policy

Courses

Regular courses

  1. For regular courses, you can cancel your booking or move it to a different date if you notify Prufrock Training at least five (5) working days before the date of your course.
    1. If you have booked an SCA Barista Skills Foundation course and have started the online course on our Learning Platform, you will only be eligible to move your course to a different date.
    2. You can reschedule your course to a new date a maximum of three (3) times. After three (3) date changes you will need to make a new booking to attend a future course.
  2. If you become ill and cannot attend your course, please let us know via email as soon as possible and at least two hours before the start of your course, and we will do our best to accommodate you.
    1. Please note that if you do not let us know that you are not attending at least two hours before the start of your course, you will need to make a new booking to attend a future course.
  3. Fees will be refunded to the original payment method.
  4. If, for whatever reason, you book and are unable to attend, you may send a substitute.
  5. In the event of there being insufficient numbers booked onto a course, Prufrock Training reserves the right to cancel or postpone the course.
  6. In the event of cancellation of a course by Prufrock Training, we will endeavour to inform all attendees a week before it is due to take place, although please be aware that this is not always possible.
    1. All fees paid will be reimbursed in full, or the payment will be transferred in full to another Prufrock Training course.
    2. Prufrock Training shall not accept liability for any consequential loss and shall have no liability to reimburse any other costs that may have been incurred, including transport costs, accommodation etc.

Private courses

  1. For Private Courses, you can cancel your booking or move it to a different date if you notify Prufrock Training at least five (5) working days before the date of your course.
    1. This excludes the 25% deposit paid on Private Course bookings.
  2. Fees will be refunded to the original payment method.
  3. In the event of cancellation of a course by Prufrock Training, we will endeavour to inform all attendees a week before it is due to take place, although please be aware that this is not always possible.
    1. All fees paid will be reimbursed in full, or the payment will be transferred in full to another Prufrock Training course.
    2. Prufrock Training shall not accept liability for any consequential loss and shall have no liability to reimburse any other costs that may have been incurred, including transport costs, accommodation etc.

Workshops & Team Building Events

  1. Refunds of fees for cancellations of workshops will be honoured where more than five (5) working days’ notice is provided. This excludes the 25% deposit.
  2. Fees will be refunded to the original payment method.
  3. In the event of cancellation of a workshop by Prufrock Training, we will endeavour to inform the booking contact person a week before it is due to take place, although please be aware that this is not always possible.
    1. All fees paid will be reimbursed in full, or the payment will be transferred in full to another Prufrock Training workshop.
    2. Prufrock Training shall not accept liability for any consequential loss and shall have no liability to reimburse any other costs that may have been incurred, including transport costs, accommodation etc.

      For more information, please refer to our full Terms and Conditions.