Frequently Asked Questions
Course Details and Bookings
What is the minimum age requirement to attend a course?
We recommend 16 to be the youngest to attend a course with us, to be able to get the most from it. If anyone younger than 16 would like to attend a course with us, please contact us via email@example.com before making a booking, and we can advise.
How do I know if my booking has gone through?
Receipts and booking information will be issued via two separate emails once payment has been made and your booking is confirmed.
Please ensure you read the two emails thoroughly, as they include all of the details of your booking and attending a course with us;
1. Email titled ‘Order #xxxx confirmed’ sent from firstname.lastname@example.org
2. Email titled ‘Booking Information’ sent from our booking system; email@example.com
Many email account providers offer a filter service to protect you from unwanted junk mail. It's possible that your email confirmation from us has been mistakenly filtered by this service; so if you don't receive the two emails from us within 1 hour of booking, please check your junk mail folders first, and then contact us via firstname.lastname@example.org
How do I get a booking reference number?
You get one automatically as part of the booking process. When booking a course online we’ll send you a confirmation email that will include a booking reference number. You’ll need your booking reference if you want to contact us regarding your booking.
Will you send me a ticket?
No, just let the baristas in the cafe know you’re here for a class when you arrive.
How do I contact you about my booking?
You can call us on +44 (0)20 7886 8842 9am – 5pm daily, or send us an email at email@example.com Please have your booking reference number to hand, or include it in the email.
If we're hosting a training session we might not be able to come to the phone. If you would like us to call you back, please leave a message with your name and what you wanted to talk about, and we’ll give you a call as soon as we can. Please note that we only call back numbers that have left us a message or sent us an email. Thank you!
Payments & Cancellations
How can I pay for my booking?
All online bookings are processed through Shopify Payments who partner with Stripe, or through PayPal. You can also pay with Prufrock Training & Consulting gift cards at the checkout.
How can I pay with my gift card?
To redeem a Prufrock Training & Consulting gift card, choose your course and date on our website and head to the checkout. Instead of adding your payment details, add your gift card code where it says “Gift Card Code”, located underneath your order summary, and click “Apply”. Check that the correct amount has been removed from your total price, and then complete the checkout as normal.
Can I cancel my booking if I change my mind?
Please find our Cancellation Policy here.
What happens if a class is cancelled?
This almost never happens, but if it does we’ll contact you via the contact details you gave us when you booked. You will be given a choice between choosing another date or receiving a refund. You can find our Cancellation Policy here.